BV Accountants Group Limited Complaints Procedure
At BV Accountants Group Limited we take pride in delivering a professional and high-quality service to all our clients. However, if something goes wrong, we want to know about it so we can resolve the issue promptly and fairly.
1. Initial Contact
If you are unhappy with any aspect of our service, please first raise your concern with your account manager, as detailed in your letter of engagement. They will try to resolve it informally.
2. Formal Complaint
If the issue is not resolved or you prefer to make a formal complaint, please contact our designated Complaints Officer:
- Complaints Officer: Ian Buckley
- Email: ian@bvaccountantsgroup.com
- Phone: 0161-476-9000
- Postal Address: 7 St. Petersgate, Stockport, SK1 1EB
When making a formal complaint, please include:
- Your name and contact details
- A summary of your complaint
- Any relevant documents
- What resolution you are seeking
3. Acknowledgement
We will acknowledge your complaint in writing within 10 working days of receipt.
4. Investigation
Your complaint will be investigated by a senior member of staff who is independent of the matter. We aim to provide a written response within 20 working days. If more time is needed, we will keep you informed.
5. Escalation to ACCA
If you are dissatisfied with our final response or your complaint is not resolved within a reasonable time, you may refer the matter to our professional body:
Association of Chartered Certified Accountants (ACCA)
- Website: https://www.accaglobal.com/complaints
- Email: complaints@accaglobal.com
- Phone: +44 (0)20 7059 5000
ACCA will consider complaints about:
- Misconduct or breach of ACCA’s Code of Ethics
- Poor professional service
- Failure to adhere to ACCA’s regulations
Please note that ACCA cannot award compensation or resolve contractual disputes.
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